DevRev experienced a minor incident on December 10, 2025 affecting ASIA PACIFIC (SINGAPORE) (Application (app.devrev.ai)) and ASIA PACIFIC (SINGAPORE) (API (api.devrev.ai)), lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 09:59 AM UTC
We are currently experiencing a temporary issue affecting Redis services in the EU region. Our team is actively working to resolve the problem and restore normal service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.
- resolved Dec 10, 2025, 12:52 PM UTC
We are pleased to inform you that the Redis EU region memory error issue has been successfully resolved. This incident involved temporary memory allocation problems that affected service stability. Our team has taken the necessary steps to address the root cause and ensure smooth operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us.