DevRev experienced a minor incident on November 18, 2025 affecting ASIA PACIFIC (SYDNEY) (Search) and ASIA PACIFIC (SINGAPORE) (Application (app.devrev.ai)) and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
ASIA PACIFIC (SYDNEY) (Search)ASIA PACIFIC (SINGAPORE) (Application (app.devrev.ai))ASIA PACIFIC (SINGAPORE) (API (api.devrev.ai))ASIA PACIFIC (SINGAPORE) (Authentication (auth.devrev.ai))ASIA PACIFIC (SINGAPORE) (Support Portal (support.devrev.ai))ASIA PACIFIC (SINGAPORE) (Plug Platform)ASIA PACIFIC (SINGAPORE) (Conversation and Ticket Management)ASIA PACIFIC (SINGAPORE) (Issue Management)ASIA PACIFIC (SINGAPORE) (Marketplace)ASIA PACIFIC (SINGAPORE) (Timeline)
Update timeline
- investigating Nov 18, 2025, 11:18 AM UTC
We are currently experiencing a db connectivity issues, we will resolve this issue
- investigating Nov 18, 2025, 02:57 PM UTC
We are seeing all services return to normal operating levels after applying the appropriate infrastructure changes. We will continue to monitor over the next few hours.