DevRev experienced a minor incident on March 26, 2026 affecting ASIA PACIFIC (SINGAPORE) (Conversation and Ticket Management), lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 05:45 PM UTC
We experienced an issue with our email integration service where outbound emails were failing to send for a limited set of customers due to an authentication error with the Gmail API (OAuth 2.0 credentials rejection). Impact: Outbound emails from support integrations were not delivered during the affected window. Inbound functionality was unaffected. Timeline: 5:44 PM UTC — First errors detected 6:39 PM UTC — Last errors observed
- resolved Mar 26, 2026, 10:12 PM UTC
We are pleased to announce we have not had any recurrence of these issues since 6:40 PM UTC and we have observed the impacted customers sending outbound emails successfully.