DevRev incident

[Retroactive] - Issues Affe...

Minor Resolved View vendor source →
Started
Mar 26, 2026, 05:45 PM UTC
Resolved
Mar 26, 2026, 10:12 PM UTC
Duration
4h 27m
Detected by Pingoru
Mar 26, 2026, 05:45 PM UTC

Affected components

ASIA PACIFIC (SINGAPORE) (Conversation and Ticket Management)

Update timeline

  1. investigating Mar 26, 2026, 05:45 PM UTC

    We experienced an issue with our email integration service where outbound emails were failing to send for a limited set of customers due to an authentication error with the Gmail API (OAuth 2.0 credentials rejection). Impact: Outbound emails from support integrations were not delivered during the affected window. Inbound functionality was unaffected. Timeline: 5:44 PM UTC — First errors detected 6:39 PM UTC — Last errors observed

  2. resolved Mar 26, 2026, 10:12 PM UTC

    We are pleased to announce we have not had any recurrence of these issues since 6:40 PM UTC and we have observed the impacted customers sending outbound emails successfully.

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