Deskpro incident
Security precaution: account and billing services offline
Ongoing since 02:57 PM UTC, affecting Admin Interface and Agent Interface and 1 more.
We are continuing to work on restoring the affected services. Customer helpdesks remain up and working. Next update by 16:15 GMT.
Affected components
Update timeline
- identified Nov 12, 2026, 02:57 PM UTC
As a security precaution, we’ve temporarily taken some account, billing and licensing services offline. Helpdesks remain online for Cloud and on-premise customers. While these services are offline: - Signing in with Deskpro’s built-in Google or Microsoft sign-in is unavailable. Username/password and your own company SSO are not affected. - Voice and AI features within helpdesks may be limited while these services are offline - Billing, adding agents, custom domains and voice setup are unavailable. - On-premise licence renewals can’t be processed automatically. Contact support if your licence is due to expire. - New Cloud trials and sign-ups are paused. We’re restoring services in stages and will post updates here.
- identified Nov 12, 2026, 03:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 12, 2026, 03:34 PM UTC
We are continuing to work on restoring the affected services. Customer helpdesks remain up and working. Next update by 16:15 GMT.
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