Deepgram Voice AI incident

Voice Agent third-party provider instability (ChatGPT 4o)

Resolved after 1 day, affecting Voice Agent API: Downstream Providers, on May 11, 2026.

identified May 11, 2026, 04:35 PM UTC

We are currently observing elevated error rates from our downstream third-party provider, OpenAI specifically with the ChatGPT 4o model. Deepgram infrastructure, including our canaries, remains healthy.

Started: May 11, 2026, 04:35 PM UTC
Resolved: May 12, 2026, 04:55 PM UTC
Duration: 1d
Detected by Pingoru: May 11, 2026, 04:35 PM UTC

Affected components

Voice Agent API: Downstream Providers

Update timeline

identified May 11, 2026, 04:35 PM UTC

We are currently observing elevated error rates from our downstream third-party provider, OpenAI specifically with the ChatGPT 4o model. Deepgram infrastructure, including our canaries, remains healthy.
resolved May 12, 2026, 04:55 PM UTC

This incident has been resolved.

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