Deepgram Voice AI incident
Voice Agent third-party provider instability (Google Gemini LLMs)
Deepgram Voice AI experienced a minor incident on April 21, 2026 affecting Voice Agent API: Downstream Providers, lasting 10d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2026, 03:59 PM UTC
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.
- resolved May 01, 2026, 06:21 PM UTC
This incident has been resolved.