Deepgram Voice AI incident
Voice Agent third-party provider instability (Google Gemini LLMs)
Resolved after 10 days 2 hours, affecting Voice Agent API: Downstream Providers, on April 21, 2026.
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.
Affected components
Update timeline
- identified Apr 21, 2026, 03:59 PM UTC
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.
- resolved May 01, 2026, 06:21 PM UTC
This incident has been resolved.
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