Deepgram Voice AI experienced a minor incident on May 23, 2025 affecting Batch API and Streaming API and 1 more component, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Batch APIStreaming APITTS APIDG Whisper Cloud
Update timeline
- identified May 23, 2025, 05:33 AM UTC
Some regions may have experienced elevated error rates due to significant outages from a subset of ISPs that serve our datacenters. We have adjusted routing to minimize the impact, and are working on additional actions to further reduce the error rate.
- monitoring May 23, 2025, 05:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2025, 10:05 AM UTC
This incident has been resolved.