Deepgram Voice AI incident

Elevated error rates for Voice Agent API when using OpenAI LLMs

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on October 9, 2025 affecting Voice Agent API: Downstream Providers, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 11:00 PM UTC
Resolved
Oct 16, 2025, 09:00 PM UTC
Duration
6d 21h
Detected by Pingoru
Oct 09, 2025, 11:00 PM UTC

Affected components

Voice Agent API: Downstream Providers

Update timeline

  1. investigating Oct 16, 2025, 08:42 PM UTC

    We're seeing elevated error rates with OpenAI models in the Voice Agent API. Our team is actively investigating and working with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models. A service degradation began at approximately 23:00 UTC on October 9th. The service degraded further at 22:00 UTC on October 14th, and then again at 23:00 UTC on October 15th. We are continuing to monitor, investigate, and work with OpenAI to resolve. As a workaround, we recommend switching to a different model or provider.

  2. resolved Oct 17, 2025, 02:08 PM UTC

    As of 21:00 UTC on October 16th, OpenAI's LLMs are no longer returning 500 errors.