Deepgram Voice AI incident
Issues with downstream LLM provider in Voice Agent API
Deepgram Voice AI experienced a minor incident on February 3, 2026 affecting Voice Agent API and Voice Agent API: Downstream Providers, lasting 7h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2026, 04:04 PM UTC
We are currently seeing elevated error rates from Anthropic models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-Anthropic think provider.
- monitoring Feb 03, 2026, 04:08 PM UTC
Failures have reduced since 15:55UTC, we are monitoring the downstream provider's status page.
- monitoring Feb 03, 2026, 08:40 PM UTC
We are continuing to monitor for any further issues with the downstream provider.
- resolved Feb 03, 2026, 11:35 PM UTC
The incident has been resolved. The downstream provider's status page indicates the issues were resolved at 9:56 PT / 17:56 UTC