Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on February 4, 2026 affecting Voice Agent API and Voice Agent API: Downstream Providers, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 04:52 PM UTC
Resolved
Feb 04, 2026, 06:47 PM UTC
Duration
1h 54m
Detected by Pingoru
Feb 04, 2026, 04:52 PM UTC

Affected components

Voice Agent APIVoice Agent API: Downstream Providers

Update timeline

  1. identified Feb 04, 2026, 04:52 PM UTC

    We are currently seeing elevated error rates from Anthropic models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-Anthropic think provider. The incident started at 16:34 UTC

  2. resolved Feb 04, 2026, 06:47 PM UTC

    The downstream provider indicated the issue was resolved. There was an outage between 16:20 UTC / 8:20 PT and 16:55 UTC / 8:55 PT