Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on February 12, 2026 affecting Voice Agent API: Downstream Providers, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 05:47 PM UTC
Resolved
Feb 13, 2026, 09:28 PM UTC
Duration
1d 3h
Detected by Pingoru
Feb 12, 2026, 05:47 PM UTC

Affected components

Voice Agent API: Downstream Providers

Update timeline

  1. investigating Feb 13, 2026, 09:26 PM UTC

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC

  2. resolved Feb 13, 2026, 09:28 PM UTC

    The incident has been resolved.