Deepgram Voice AI incident
Issues with downstream LLM provider in Voice Agent API
Resolved after 1 day 3 hours, affecting Voice Agent API: Downstream Providers, on February 12, 2026.
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC
Affected components
Update timeline
- investigating Feb 13, 2026, 09:26 PM UTC
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC
- resolved Feb 13, 2026, 09:28 PM UTC
The incident has been resolved.
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