Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Notice Resolved View vendor source →

Deepgram Voice AI experienced a notice incident on February 16, 2026 affecting Voice Agent API and Voice Agent API: Downstream Providers, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 05:08 PM UTC
Resolved
Feb 16, 2026, 11:32 PM UTC
Duration
6h 24m
Detected by Pingoru
Feb 16, 2026, 05:08 PM UTC

Affected components

Voice Agent APIVoice Agent API: Downstream Providers

Update timeline

  1. investigating Feb 16, 2026, 05:08 PM UTC

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.

  2. investigating Feb 16, 2026, 05:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 11:32 PM UTC

    This incident has been resolved.