Deepgram Voice AI incident
Issues with downstream LLM provider in Voice Agent API
Notice Vendor's status page →
Resolved after 6 hours 24 minutes, affecting Voice Agent API and Voice Agent API: Downstream Providers, on February 16, 2026.
We are continuing to investigate this issue.
Affected components
Voice Agent APIVoice Agent API: Downstream Providers
Update timeline
- investigating Feb 16, 2026, 05:08 PM UTC
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.
- investigating Feb 16, 2026, 05:08 PM UTC
We are continuing to investigate this issue.
- resolved Feb 16, 2026, 11:32 PM UTC
This incident has been resolved.
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