Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Notice Resolved View vendor source →
Started
Feb 17, 2026, 04:15 PM UTC
Resolved
Feb 17, 2026, 08:16 PM UTC
Duration
4h 1m
Detected by Pingoru
Feb 17, 2026, 04:15 PM UTC

Affected components

Voice Agent API

Update timeline

  1. investigating Feb 17, 2026, 04:15 PM UTC

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 14:40 UTC.

  2. resolved Feb 17, 2026, 08:16 PM UTC

    As of 10:00 UTC, the issues from OpenAI models is being resolved.

Looking to track Deepgram Voice AI downtime and outages?

Pingoru polls Deepgram Voice AI's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Deepgram Voice AI reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Deepgram Voice AI alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Deepgram Voice AI for free

5 free monitors · No credit card required