Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Notice Resolved View vendor source →

Deepgram Voice AI experienced a notice incident on February 17, 2026 affecting Voice Agent API, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 04:15 PM UTC
Resolved
Feb 17, 2026, 08:16 PM UTC
Duration
4h 1m
Detected by Pingoru
Feb 17, 2026, 04:15 PM UTC

Affected components

Voice Agent API

Update timeline

  1. investigating Feb 17, 2026, 04:15 PM UTC

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 14:40 UTC.

  2. resolved Feb 17, 2026, 08:16 PM UTC

    As of 10:00 UTC, the issues from OpenAI models is being resolved.