Deepgram Voice AI incident

Voice Agent API Degraded Performance

Minor Resolved View vendor source →
Started
Mar 18, 2026, 03:00 PM UTC
Resolved
Mar 18, 2026, 05:00 PM UTC
Duration
1h 59m
Detected by Pingoru
Mar 18, 2026, 03:00 PM UTC

Affected components

Voice Agent API: Downstream Providers

Update timeline

  1. identified Mar 18, 2026, 04:48 PM UTC

    There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

  2. identified Mar 18, 2026, 05:19 PM UTC

    We are continuing to monitor this issue.

  3. resolved Mar 19, 2026, 01:36 AM UTC

    This incident has been resolved.

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