Deepgram Voice AI incident

Voice Agent API Degraded Service

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on March 20, 2026 affecting Voice Agent API: Downstream Providers, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 04:53 PM UTC
Resolved
Mar 23, 2026, 06:53 PM UTC
Duration
3d 2h
Detected by Pingoru
Mar 20, 2026, 04:53 PM UTC

Affected components

Voice Agent API: Downstream Providers

Update timeline

  1. investigating Mar 20, 2026, 04:53 PM UTC

    There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

  2. resolved Mar 23, 2026, 02:49 PM UTC

    This incident has been resolved