Deepgram Voice AI incident
Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)
Affected components
Batch APITTS APIVoice Agent APIVoice Agent API: Downstream Providers
Update timeline
- identified Apr 10, 2026, 05:27 PM UTC
A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
- monitoring Apr 10, 2026, 07:09 PM UTC
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
- resolved Apr 13, 2026, 07:47 PM UTC
This incident has been resolved.
Looking to track Deepgram Voice AI downtime and outages?
Pingoru polls Deepgram Voice AI's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Deepgram Voice AI reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Deepgram Voice AI alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Deepgram Voice AI for free
5 free monitors · No credit card required