Deepgram Voice AI incident

Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

Notice Resolved View vendor source →

Deepgram Voice AI experienced a notice incident on April 10, 2026 affecting Batch API and TTS API and 1 more component, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 05:27 PM UTC
Resolved
Apr 13, 2026, 07:47 PM UTC
Duration
3d 2h
Detected by Pingoru
Apr 10, 2026, 05:27 PM UTC

Affected components

Batch APITTS APIVoice Agent APIVoice Agent API: Downstream Providers

Update timeline

  1. identified Apr 10, 2026, 05:27 PM UTC

    A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.

  2. monitoring Apr 10, 2026, 07:09 PM UTC

    A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

  3. resolved Apr 13, 2026, 07:47 PM UTC

    This incident has been resolved.