Deepgram Voice AI incident
Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)
Resolved after 3 days 2 hours, affecting Batch API and TTS API and 1 more, on April 10, 2026.
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
Affected components
Update timeline
- identified Apr 10, 2026, 05:27 PM UTC
A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
- monitoring Apr 10, 2026, 07:09 PM UTC
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
- resolved Apr 13, 2026, 07:47 PM UTC
This incident has been resolved.
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