Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Notice Resolved View vendor source →
Started
Apr 17, 2026, 08:56 PM UTC
Resolved
Apr 18, 2026, 03:48 AM UTC
Duration
6h 52m
Detected by Pingoru
Apr 17, 2026, 08:56 PM UTC

Affected components

Voice Agent API

Update timeline

  1. investigating Apr 17, 2026, 08:56 PM UTC

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

  2. investigating Apr 18, 2026, 03:48 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 18, 2026, 03:48 AM UTC

    This incident has been resolved.

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