Deepgram Voice AI incident
Issues with downstream LLM provider in Voice Agent API
Notice Vendor's status page →
Resolved after 6 hours 52 minutes, affecting Voice Agent API, on April 17, 2026.
We are continuing to investigate this issue.
Affected components
Voice Agent API
Update timeline
- investigating Apr 17, 2026, 08:56 PM UTC
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
- investigating Apr 18, 2026, 03:48 AM UTC
We are continuing to investigate this issue.
- resolved Apr 18, 2026, 03:48 AM UTC
This incident has been resolved.
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