Deepgram Voice AI incident

Issues with downstream LLM provider in Voice Agent API

Deepgram Voice AI experienced a notice incident on April 17, 2026 affecting Voice Agent API, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started: Apr 17, 2026, 08:56 PM UTC
Resolved: Apr 18, 2026, 03:48 AM UTC
Duration: 6h 52m
Detected by Pingoru: Apr 17, 2026, 08:56 PM UTC

Affected components

Voice Agent API

Update timeline

investigating Apr 17, 2026, 08:56 PM UTC

We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
investigating Apr 18, 2026, 03:48 AM UTC

We are continuing to investigate this issue.
resolved Apr 18, 2026, 03:48 AM UTC

This incident has been resolved.