Decagon experienced a major incident on June 2, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels), lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 05:35 PM UTC
We are experiencing a major service disruption causing elevated errors across our platform, affecting conversations on all channels, including chat and voice. Our engineering team is actively investigating, and we'll continue to post updates
- resolved Jun 02, 2026, 06:33 PM UTC
The service disruption affecting chat and voice channels has been resolved — all channels are now operating normally. We identified the issue, deployed a mitigation, and confirmed that latency and error rates returned to normal levels as of 11:05am PDT. We apologize for the disruption, and for impacted customers, we will follow up with a root cause analysis (RCA)