Decagon experienced a minor incident on June 2, 2026 affecting US Deployment Region ([US] Chat, Email, and SMS Channels) and EU Deployment Region ([EU] Chat, Email, and SMS Channels), lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Chat, Email, and SMS Channels)
Update timeline
- investigating Jun 02, 2026, 03:15 PM UTC
We're aware of a display issue affecting the chat widget for a subset of customers and are actively investigating.
- resolved Jun 02, 2026, 04:36 PM UTC
Starting at approximately 8:15am PT this morning, a platform update caused the chat widget to render in a manner that may have obscured its content for a subset of customers. We have a fix in place as of 8:57am PT and are verifying recovery across affected customers. Widgets are rendering normally again, and we're continuing to monitor to confirm full resolution.