Decagon experienced a minor incident on May 27, 2026 affecting US Deployment Region ([US] Decagon Admin Portal), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Decagon Admin Portal)
Update timeline
- investigating May 27, 2026, 07:37 PM UTC
We are investigating authentication errors impacting Duet conversations. Users experiencing this issue will see errors indicating that duet is having trouble authenticating. Other Decagon products are not affected.
- resolved May 27, 2026, 08:20 PM UTC
We have identified the root cause and pushed out a fix. We are seeing full recovery