Decagon experienced a minor incident on May 8, 2026 affecting US Deployment Region ([US] Decagon Admin Portal) and EU Deployment Region ([EU] Decagon Admin Portal), lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating May 08, 2026, 11:40 PM UTC
We have identified an issue where "Insights & Analytics" metrics are lagging behind current state in the Decagon dashboard. We are actively working on a fix and will post an update around 5pm PT.
- resolved May 09, 2026, 01:10 AM UTC
The fix has been implemented and the issue is now resolved.