Resolved after 18 minutes, affecting Phone Support, on August 24, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 24, 2022, 05:32 PM UTC
We are currently experiencing technical difficulties with our phone system, impacting inbound and outbound calls. We are actively investigating at this time. Live chat remains functional for support.
- identified Aug 24, 2022, 05:40 PM UTC
We have identified the issue to be related to AWS Operational Issue which affects our phone system. We are continuing to investigate a solution at this time. For updates, please reference https://health.aws.amazon.com/health/status
- monitoring Aug 24, 2022, 05:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2022, 05:51 PM UTC
This incident has been resolved.
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