DaySmart incident

CoPilot/CardPointe Latency Issues

Resolved after 4 hours 23 minutes, affecting CardConnect, on September 15, 2022.

investigating Sep 15, 2022, 04:44 PM UTC

We are currently investigating this issue.

Started
Sep 15, 2022, 03:24 PM UTC
Resolved
Sep 15, 2022, 07:47 PM UTC
Duration
4h 23m
Detected by Pingoru
Sep 15, 2022, 03:24 PM UTC

Affected components

CardConnect

Update timeline

  1. investigating Sep 15, 2022, 03:24 PM UTC

    Users may experience extended load times and rendering issues while using CoPilot and CardPointe Applications. We are currently investigating the issue.

  2. monitoring Sep 15, 2022, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Sep 15, 2022, 04:44 PM UTC

    We are currently investigating this issue.

  4. resolved Sep 15, 2022, 07:47 PM UTC

    This incident has been resolved.

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