Resolved after 4 hours 20 minutes, affecting Messaging and DaySmart Remote Access Mobile App, on April 8, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 08, 2024, 01:09 AM UTC
Remote service outage causing inability to log into mobile Remote Access apps and send SMS notifications. We are actively investigating the issue and working to restore services as soon as possible. We will provide an update in 30 minutes.
- investigating Apr 08, 2024, 01:32 AM UTC
We are continuing to investigate the issue and will provide an update within the next 30 minutes.
- identified Apr 08, 2024, 01:50 AM UTC
The issue has been identified and we are working on a fix.
- identified Apr 08, 2024, 03:11 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 08, 2024, 03:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2024, 05:30 AM UTC
This incident has been resolved.
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