Datto incident
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
Datto is currently experiencing a minor incident affecting SaaS Protection Backups, which began 351d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2025, 02:16 PM UTC
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Jun 02, 2025, 12:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 02, 2025, 08:36 PM UTC
Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
- monitoring Jun 05, 2025, 03:22 PM UTC
Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation. The Kaseya R&D team is monitoring results.
- monitoring Jun 06, 2025, 08:00 PM UTC
The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
- monitoring Jun 09, 2025, 12:37 PM UTC
Teams backup success rates have stabilized on the pod. The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
- monitoring Jun 10, 2025, 07:32 PM UTC
Degraded backup performance for Teams services has again been observed for some customers hosted on the pod. While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
- monitoring Jun 18, 2025, 03:46 PM UTC
Teams backup success rates have stabilized after the recent changes that were implemented. The Kaseya R&D team is monitoring.
- monitoring Jul 01, 2025, 09:01 PM UTC
To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day. Backup completion percentages remain stable, and we’re monitoring the situation closely. We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
- monitoring Oct 30, 2025, 01:46 PM UTC
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
- monitoring Mar 25, 2026, 07:54 PM UTC
Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
- monitoring May 14, 2026, 07:22 PM UTC
The backup cadence on pod 'cae1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.