Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'

Update timeline

1. identified Mar 10, 2026, 03:29 PM UTC

   We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. monitoring Mar 10, 2026, 07:28 PM UTC

   The Kaseya R&D team has implemented additional changes to help address the issue and are monitoring the results closely.

3. identified Mar 11, 2026, 03:08 PM UTC

   After the changes implemented yesterday, the Kaseya R&D team is working to deploy additional improvements to further address the degraded backup performance affecting some customers hosted on pod 'des1-saas-p1'.

4. identified Mar 11, 2026, 04:52 PM UTC

   Issues affecting Teams backup performance have been identified and our R&D team is continuing to address the underlying problem affecting SharePoint/Teams backup performance for some customers hosted on the pod.

5. identified Mar 11, 2026, 08:27 PM UTC

   Recent changes made to improve SharePoint and Teams backup performance did not produce the expected results. Our R&D team will be implementing additional mitigation measures over the next 24 hours to further stabilize SharePoint and Teams backups for customers on the pod. As part of this work, we will be temporarily reducing backup frequency for customers from 2x backups per day to 1x backups per day. These adjustments are intended to improve overall system reliability while long‑term enhancements continue.

6. identified Mar 12, 2026, 11:26 AM UTC

   The R&D team has successfully restored pod stability, and backups are now processing in real time. They are working to resume the schedule of two backups per day, beginning with the next backup window. Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.

7. identified Mar 12, 2026, 08:01 PM UTC

   Backup frequency on the pod was increased to 2 backups per day again and our R&D team is monitoring closely as backup success rates continue to improve.

8. identified Mar 13, 2026, 04:03 PM UTC

   Backups continue to process normally at 2x backups per day and success rates remain stable. Our R&D team will continue to monitor backup performance on the pod closely over the weekend as they prepare to increase backup frequency to 3x backups per day early next week.

9. identified Mar 16, 2026, 06:35 PM UTC

   Backups remain stable at 2x backups per day and our R&D team is continuing to monitor closely. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.

10. monitoring Mar 18, 2026, 07:32 PM UTC

    Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.

11. monitoring Mar 25, 2026, 07:55 PM UTC

    Daily backup cadence on pod ‘des1‑saas‑p1’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.

12. monitoring Apr 17, 2026, 02:03 PM UTC

    We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.

13. monitoring Apr 20, 2026, 12:47 PM UTC

    After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.