Datto incident

Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details

Critical Resolved View vendor source →

Datto experienced a critical incident on September 1, 2026 affecting SaaS Protection Seat Management and SaaS Protection Client Onboarding, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 12:13 PM UTC
Resolved
Sep 01, 2026, 01:27 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 01, 2026, 12:13 PM UTC

Affected components

SaaS Protection Seat ManagementSaaS Protection Client Onboarding

Update timeline

  1. investigating Sep 01, 2026, 12:13 PM UTC

    We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Sep 01, 2026, 12:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2026, 01:27 PM UTC

    This incident has been resolved.