Datto incident

Autotask PSA - Sydney Data Center Web Center and API - Inaccessible

Datto experienced a critical incident on August 7, 2026 affecting Australia/ New Zealand 3 (Sydney Datacenter), lasting 49m. The incident has been resolved; the full update timeline is below.

Started: Aug 07, 2026, 10:59 PM UTC
Resolved: Aug 07, 2026, 11:48 PM UTC
Duration: 49m
Detected by Pingoru: Aug 07, 2026, 10:59 PM UTC

Affected components

Australia/ New Zealand 3 (Sydney Datacenter)

Update timeline

investigating Aug 07, 2026, 10:59 PM UTC

We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
resolved Aug 07, 2026, 11:48 PM UTC

This incident has been resolved.