Uniview - Uniview homepage and assets not currently loading

Update timeline

1. investigating Jul 03, 2026, 05:06 PM UTC

   We are currently aware of a problem where Uniview is not loading assets for some customers. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. monitoring Jul 03, 2026, 05:29 PM UTC

   The Kaseya R&D team has found the problem and deployed a fix. They are closely monitoring the situation to confirm resolution.

3. monitoring Jul 03, 2026, 05:29 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Jul 03, 2026, 06:34 PM UTC

   After monitoring the deployed fix, the Kaseya R&D team has observed that Uniview performance has returned to normal and is now reliably loading assets again. We believe this issue to be resolved but will continue monitoring over the weekend to ensure resolution.

5. resolved Jul 06, 2026, 01:04 PM UTC

   The Kaseya R&D team has completed monitoring and confirmed that Uniview performance remains stable. Assets are loading normally, and no further issues related to this incident have been observed. We consider this issue fully resolved at this time. If you experience any new issues, please contact our Chat Support so we can investigate promptly. For ongoing visibility into service status and communications, we encourage you to subscribe to the Kaseya Status Page: status.kaseya.com Thank you for your understanding and continued support.

6. postmortem Jul 08, 2026, 04:20 PM UTC

   **Endpoint Backup v2 – UniView Not Loading EBv2 Assets or Tenets – 2026-07-03** **Summary:** Between 2026-07-03 17:06 UTC and 2026-07-03 18:34 UTC, Endpoint Backup v2 customers experienced an issue where UniView can fail to load the homepage or Endpoint Backup v2 assets. **Root Cause:** The Endpoint Backup application restarted; however, a critical supporting process that is required to be consistently available was not present in its expected completed state. As a result, the Endpoint Backup V2 service was unable to initialize properly, leading to a temporary disruption of functionality. All other services remained stable and continued to operate as expected. **Incident Timeline:** * Identified: 2026-07-03 17:06 PM UTC * Public Notification: 2026-07-03 17:19 UTC * Resolved: 2026-07-03 18:34 UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps: * Established additional pre-deployment verification processes to ensure configuration accuracy and minimize the likelihood of deployment-related disruptions. * To improve detection and reduce time to identify service disruptions, we are developing synthetic tests that continuously monitor EBv2 availability and validate the critical end-to-end workflows required for UniView to load EBv2 assets successfully.