Datto incident
Datto Workplace - Service Issue Affecting EU Cell 4, Cell 7, and Cell 16 (404 Error)
Datto experienced a critical incident on June 19, 2026 affecting EU4 and EU7 and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 08:51 AM UTC
We are currently investigating an issue where partners are unable to access the Workplace portal. Partners in EU Cell 4, EU Cell 7, and EU Cell 16 are experiencing service disruptions and may receive a 404 Error when attempting to access the portal. Our engineering team is actively investigating the issue and working to restore service as quickly as possible.
- investigating Jun 19, 2026, 08:56 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 19, 2026, 09:01 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 19, 2026, 11:21 AM UTC
Customers may still experience a delay in email processing while the service is catching up with the queue that formed during the incidents.
- resolved Jun 19, 2026, 12:31 PM UTC
This incident has been resolved.