Endpoint Backup v2 – Assets Reporting Offline; Backups and Restores Unavailable

Update timeline

1. investigating Jun 10, 2026, 09:10 PM UTC

   We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. identified Jun 11, 2026, 08:32 AM UTC

   The R&D team identified the issue, and developed a fix. The change is currently being tested before proceeding with the rollout to production.

3. identified Jun 11, 2026, 10:03 AM UTC

   The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue. We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.

4. identified Jun 11, 2026, 11:32 AM UTC

   We are continuing the rollout of the fixed agent version to production.

5. identified Jun 11, 2026, 04:43 PM UTC

   We are continuing to work on a fix for this issue.

6. resolved Jun 11, 2026, 11:16 PM UTC

   This incident has been resolved. The fixed agent version has been rolled out to production, and Endpoint Backup v2 services have been restored. Assets are reporting correctly in UniView, and backup, restore, BMR, and agent registration operations are functioning as expected. Scheduled backups have resumed and will run at their next scheduled time. We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support. We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.

7. postmortem Jun 25, 2026, 07:49 PM UTC

   **Endpoint Backup v2 - All Endpoints Report Offline Status – 2026-06-10** **Summary:** Between **2026-06-10 20:48 PM UTC** and **2026-06-11 21:14 PM UTC**, Endpoint Backup v2 customers experienced an issue where assets appeared offline in UniView affecting scheduled backups, recovery point availability, as well as causing backup, restore, and BMR operations to be fail. **Root Cause:** As part of a recent agent update, we released improvements intended to add new functionality and enhance system efficiency. However, this change introduced an issue that caused the system to open and maintain more connections than expected. This led to increased strain on our infrastructure, ultimately impacting overall system performance and availability. **Incident Timeline:** * **Identified:** 2026-06-10 20:48 PM UTC * **Public Notification:** 2026-06-10 21:10 PM UTC * **Resolved:** 2026-06-11 21:14 PM UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * We are enhancing our system to automatically adjust capacity during periods of increased demand. This improvement will help ensure more consistent performance and a more reliable experience for our customers. * We are improving the stability and performance of our service to deliver a smoother experience. These enhancements will strengthen connection reliability, help the system continue working seamlessly if network conditions change, and optimize how our service handles requests to reduce slowdowns or disruptions.