Datto incident

Datto BCDR - Server5465 (US-East) - Degraded Node Functionality

Major Resolved View vendor source →

Datto experienced a major incident on September 8, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 17h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 07:43 PM UTC
Resolved
Sep 09, 2026, 12:54 PM UTC
Duration
17h 11m
Detected by Pingoru
Sep 08, 2026, 07:43 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

  1. investigating Sep 08, 2026, 07:43 PM UTC

    We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Sep 08, 2026, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2026, 12:54 PM UTC

    This incident has been resolved.