Datto incident
Datto Networking - Secure Edge Data Usage Reporting Issue
Datto experienced a major incident on September 2, 2026 affecting Secure Edge, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2026, 09:11 PM UTC
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Sep 02, 2026, 11:17 PM UTC
The issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager has been resolved. Queued data has finished processing, and usage metrics are now available as expected. We appreciate your patience while we worked through this issue. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/