Datto incident
Datto Endpoint Backup for PC - Backup and Restore - Service Disruption for Customers Hosted on Cloud Siris 299242
Datto experienced a minor incident on September 3, 2026 affecting Backup and Recovery, lasting 18h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 07:20 PM UTC
We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance.. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 04, 2026, 12:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 02:06 PM UTC
This incident has been resolved.