Datto incident

Datto Endpoint Backup for PC - Degraded Capabilities on 'gbe2-dtc-server-157' in UK Region

Minor Resolved View vendor source →

Datto experienced a minor incident on March 24, 2026 affecting Agent Registration and Backup and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 02:24 PM UTC
Resolved
Mar 24, 2026, 05:45 PM UTC
Duration
3h 21m
Detected by Pingoru
Mar 24, 2026, 02:24 PM UTC

Affected components

Agent RegistrationBackupVerificationRecovery

Update timeline

  1. identified Mar 24, 2026, 02:24 PM UTC

    We are aware of a problem where users paired to server 'gbe2-dtc-server-157' in the UK region can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Mar 24, 2026, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 05:45 PM UTC

    This incident has been resolved.