Resolved after 1 hour 7 minutes, on April 14, 2025.
All systems are operational again. The issue was traced to a database managed by an external service provider. We are continuing to work with them to identify the root cause..
Update timeline
- investigating Apr 14, 2025, 09:55 AM UTC
We are investigating sporadic failures when querying historic data. This can affect components such as device list, device history and dashboards..
- resolved Apr 14, 2025, 11:02 AM UTC
All systems are operational again. The issue was traced to a database managed by an external service provider. We are continuing to work with them to identify the root cause..
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