Datacake incident
RateQueue Host Down Did Not Recover
Resolved after 8 hours 47 minutes, affecting Outbound SMS, on November 3, 2026.
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 03, 2026, 02:14 AM UTC
We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available
- identified Nov 03, 2026, 02:50 AM UTC
Our engineering team has identified and mitigated the issue causing delays in messages which were presented. While no messages were lost, we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 03, 2026, 04:53 AM UTC
Our engineering team has identified and mitigated the issue causing delays in message delivery; while no messages were lost, we continue to investigate the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Nov 03, 2026, 06:55 AM UTC
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available.
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