Dalenys Outage History

Dalenys is up right now

Dalenys had 13 outages in the last 2 years totaling 243h 0m of downtime — averaging 0.5 incidents per month.

There were 13 Dalenys outages since July 24, 2025 totaling 243h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dalenys.com

Minor July 23, 2026

Incident Cockpit affichage transaction indisponible / Transactions display unavailable

Detected by Pingoru
Jul 23, 2026, 02:11 PM UTC
Resolved
Jul 23, 2026, 03:55 PM UTC
Duration
1h 44m
Affected: Dashboard / Cockpit / Extranet / Reporting
Timeline · 5 updates
  1. investigating Jul 23, 2026, 02:11 PM UTC

    FR Nous avons identifié un problème d'affichage des transactions sur notre Cockpit. Aucun impact processing n'est constaté à l'exception de la fonctionnalité getTransaction. L'incident est en cours d'analyse. EN We have identified an issue affecting the display of transactions in our Cockpit. No impact on transaction processing has been observed, with the exception of the getTransaction functionality. The incident is currently under investigation.

  2. monitoring Jul 23, 2026, 02:26 PM UTC

    FR Des actions correctives ont été lancées. La situation revient progressivement à la normale. Nos équipe continuent de monitorer le service. EN Corrective actions have been initiated. The situation is gradually returning to normal. Our teams continue to monitor the service.

  3. monitoring Jul 23, 2026, 02:53 PM UTC

    FR Nos équipes continuent de monitorer le service. Les transactions s'affichent désormais avec une vingtaine de minutes de retard. EN Our teams continue to monitor the service. Transactions are now being displayed with a delay of approximately 20 minutes.

  4. monitoring Jul 23, 2026, 03:10 PM UTC

    FR La situation est revenue à la normale. Nos équipes continuent de monitorer le service. EN The situation has returned to normal. Our teams continue to monitor the service.

  5. resolved Jul 23, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 7, 2026

Incident plateforme de paiement / Payment platform incident

Detected by Pingoru
Jun 07, 2026, 04:43 AM UTC
Resolved
Jun 07, 2026, 05:28 AM UTC
Duration
44m
Affected: Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authenticationPaiement en magasin - CB2A / Instore paymentPaiement en magasin - NEXO / Instore paymentMoyens de paiements alternatifs / Alternative payment methods
Timeline · 3 updates
  1. investigating Jun 07, 2026, 04:43 AM UTC

    FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments. An investigation is in progress.

  2. investigating Jun 07, 2026, 05:05 AM UTC

    FR Nous avons identifié des difficultés sur la plateforme de paiement. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified issues on the payment platform. Following analysis, it appears that the incident is external to our platform. We will keep you informed of any developments as soon as further information becomes available.

  3. resolved Jun 07, 2026, 05:28 AM UTC

    TSR-XXXX - Début / Start : 07/06/2026 06:15:00 CEST - Fin / End : 07/06/2026 06:58:00 CEST - Catégorie / Category : Production/ Processing - Responsabilité / Responsibility : Externe - Priorité / Priority : P1 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.

Read the full incident report →

Minor April 22, 2026

Incident accès Dashboard / Dashboard Unavailable

Detected by Pingoru
Apr 22, 2026, 10:15 AM UTC
Resolved
Apr 22, 2026, 01:31 PM UTC
Duration
3h 16m
Affected: Dashboard / Cockpit / Extranet / Reporting
Timeline · 3 updates
  1. investigating Apr 22, 2026, 10:15 AM UTC

    FR Nous avons identifié un problème de connexion sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse. EN We have identified a connection issue on our Cockpit. No impact on the processing. An investigation is in progress.

  2. monitoring Apr 22, 2026, 11:13 AM UTC

    TSR-3229 - Début / Start : 22/04/2026 10h36 CEST - Fin / End : 22/04/2026 12h30 CEST - Catégorie / Category : Production - Dashboard - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.

  3. resolved Apr 22, 2026, 01:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay

Detected by Pingoru
Apr 02, 2026, 12:32 PM UTC
Resolved
Apr 07, 2026, 09:53 AM UTC
Duration
4d 21h
Affected: Reversement e-commerce EUR / EUR e-commerce settlementReversement e-commerce devises / Currencies e-commerce settlementReversement paiement en magasin - CB2A / Instore payment settlementReversement paiement en magasin - NEXO / Instore payment settlementReversement MPA / APM Settlement
Timeline · 4 updates

Read the full incident report →

Minor July 24, 2025

INCIDENT SETTLEMENT | Délai reversement 24 juillet/ 24th of July settlement delay

Detected by Pingoru
Jul 24, 2025, 09:22 AM UTC
Resolved
Jul 25, 2025, 07:02 AM UTC
Duration
21h 40m
Affected: Reversement e-commerce EUR / EUR e-commerce settlementReversement e-commerce devises / Currencies e-commerce settlementReversement paiement en magasin - CB2A / Instore payment settlementReversement paiement en magasin - NEXO / Instore payment settlementReversement MPA / APM Settlement
Timeline · 4 updates

Read the full incident report →