Dalenys incident

Incident plateforme de paiement / Payment platform incident

Dalenys experienced a critical incident on June 7, 2026 affecting Processing e-commerce / E-commerce processing and Authentification 3DS / 3DS authentication and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started: Jun 07, 2026, 04:43 AM UTC
Resolved: Jun 07, 2026, 05:28 AM UTC
Duration: 44m
Detected by Pingoru: Jun 07, 2026, 04:43 AM UTC

Affected components

Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authenticationPaiement en magasin - CB2A / Instore paymentPaiement en magasin - NEXO / Instore paymentMoyens de paiements alternatifs / Alternative payment methods

Update timeline

investigating Jun 07, 2026, 04:43 AM UTC

FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments. An investigation is in progress.
investigating Jun 07, 2026, 05:05 AM UTC

FR Nous avons identifié des difficultés sur la plateforme de paiement. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified issues on the payment platform. Following analysis, it appears that the incident is external to our platform. We will keep you informed of any developments as soon as further information becomes available.
resolved Jun 07, 2026, 05:28 AM UTC

TSR-XXXX - Début / Start : 07/06/2026 06:15:00 CEST - Fin / End : 07/06/2026 06:58:00 CEST - Catégorie / Category : Production/ Processing - Responsabilité / Responsibility : Externe - Priorité / Priority : P1 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.