Dalenys Outage History

Dalenys had 26 outages in the last 2 years totaling 2634h 3m of downtime — averaging 1.1 incidents per month.

There were 26 Dalenys outages since October 31, 2024 totaling 2634h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dalenys.com

Major June 1, 2026

Incident Cockpit affichage transaction indisponible / Transactions display unavailable

Detected by Pingoru: Jun 01, 2026, 12:05 PM UTC
Resolved: Jun 01, 2026, 02:12 PM UTC
Duration: 2h 7m

Affected: Dashboard / Cockpit / Extranet / Reporting

Timeline · 4 updates

investigating Jun 01, 2026, 12:05 PM UTC

FR Nous avons identifié un problème d'affichage des transactions sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse. EN We have identified a transaction display issue on our Cockpit. No impact on the processing. An investigation is in progress.
identified Jun 01, 2026, 12:20 PM UTC

TSR-3349 - Début / Start : 01/06/2026 - Fin / End : En cours / Ongoing - Catégorie / Category : Production Cockpit - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'origine de l'incident a été identifié. Un correctif est en cours de déploiement. EN The root cause of the incident has been identified. A fix is currently being deployed.
monitoring Jun 01, 2026, 12:35 PM UTC

TSR-3349 - Début / Start : 01/06/2026 11h CEST - Fin / End : En cours / Ongoing - Catégorie / Category : Production Cockpit - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR La fonctionnalité getTransaction a été impactée et les paiements étant validés par cette fonctionnalité sont tombés en erreurs. Suite au correctif, la situation est en train de revenir à la normale. Nous continuons de monitorer le service. EN The getTransaction functionality was impacted, and payments validated through this functionality failed. Following the deployment of the fix, the situation is returning to normal. We will continue to monitor the service.
resolved Jun 01, 2026, 02:12 PM UTC

TSR-3349 - Début / Start : 01/06/2026 11h CEST - Fin / End : 01/06/2026 16h05 CEST - Catégorie / Category : Production Cockpit - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'affichage des transactions est revenue à la normale. EN Transaction display has returned to normal.

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Critical May 7, 2026

Incident plateforme de paiement / Payment platform incident

Detected by Pingoru: May 07, 2026, 08:12 AM UTC
Resolved: May 07, 2026, 02:15 PM UTC
Duration: 6h 2m

Affected: Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authenticationPaiement en magasin - CB2A / Instore paymentPaiement en magasin - NEXO / Instore paymentMoyens de paiements alternatifs / Alternative payment methods

Timeline · 4 updates

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Minor April 22, 2026

Incident accès Dashboard / Dashboard Unavailable

Detected by Pingoru: Apr 22, 2026, 10:15 AM UTC
Resolved: Apr 22, 2026, 01:31 PM UTC
Duration: 3h 16m

Affected: Dashboard / Cockpit / Extranet / Reporting

Timeline · 3 updates

investigating Apr 22, 2026, 10:15 AM UTC

FR Nous avons identifié un problème de connexion sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse. EN We have identified a connection issue on our Cockpit. No impact on the processing. An investigation is in progress.
monitoring Apr 22, 2026, 11:13 AM UTC

TSR-3229 - Début / Start : 22/04/2026 10h36 CEST - Fin / End : 22/04/2026 12h30 CEST - Catégorie / Category : Production - Dashboard - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.
resolved Apr 22, 2026, 01:31 PM UTC

This incident has been resolved.

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Minor April 16, 2026

Incident processing / Processing incident

Detected by Pingoru: Apr 16, 2026, 02:07 PM UTC
Resolved: Apr 16, 2026, 02:58 PM UTC
Duration: 51m

Timeline · 6 updates

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Minor April 2, 2026

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay

Detected by Pingoru: Apr 02, 2026, 12:32 PM UTC
Resolved: Apr 07, 2026, 09:53 AM UTC
Duration: 4d 21h

Affected: Reversement e-commerce EUR / EUR e-commerce settlementReversement e-commerce devises / Currencies e-commerce settlementReversement paiement en magasin - CB2A / Instore payment settlementReversement paiement en magasin - NEXO / Instore payment settlementReversement MPA / APM Settlement

Timeline · 4 updates

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Critical March 2, 2026

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Detected by Pingoru: Mar 02, 2026, 11:39 AM UTC
Resolved: Mar 02, 2026, 02:14 PM UTC
Duration: 2h 35m

Affected: Processing e-commerce / E-commerce processingPaiement en magasin - CB2A / Instore paymentPaiement en magasin - NEXO / Instore paymentMoyens de paiements alternatifs / Alternative payment methods

Timeline · 4 updates

Read the full incident report →

Minor February 25, 2026

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation

Detected by Pingoru: Feb 25, 2026, 04:34 PM UTC
Resolved: Feb 26, 2026, 07:59 AM UTC
Duration: 15h 25m

Affected: [SB] Processing e-commerce / E-commerce processing

Timeline · 6 updates

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Notice February 21, 2026

EXTERNAL INCIDENT | Perturbations 3DS / 3D Secure disruption

Detected by Pingoru: Feb 21, 2026, 08:36 AM UTC
Resolved: Feb 21, 2026, 02:52 PM UTC
Duration: 6h 15m

Affected: Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authentication

Timeline · 4 updates

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Major December 10, 2025

INCIDENT COCKPIT | Affichage transaction indisponible / Transactions display unavailable

Detected by Pingoru: Dec 10, 2025, 08:29 AM UTC
Resolved: Dec 12, 2025, 08:42 AM UTC
Duration: 2d

Affected: Dashboard / Cockpit / Extranet / Reporting

Timeline · 6 updates

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Minor August 30, 2025

INCIDENT PROCESSING | Perturbations liées au groupe bancaire CMCIC / Disruptions linked to CMCIC banking group

Detected by Pingoru: Aug 30, 2025, 05:41 PM UTC
Resolved: Aug 30, 2025, 06:20 PM UTC
Duration: 39m

Affected: Processing e-commerce / E-commerce processingPaiement en magasin - NEXO / Instore payment

Timeline · 3 updates

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Notice July 25, 2025

INCIDENT PROCESSING | Perturbations formulaires de paiement / Payment forms disruptions

Detected by Pingoru: Jul 25, 2025, 09:57 AM UTC
Resolved: Jul 25, 2025, 09:57 AM UTC
Duration: —

Timeline · 2 updates

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Minor July 24, 2025

INCIDENT SETTLEMENT | Délai reversement 24 juillet/ 24th of July settlement delay

Detected by Pingoru: Jul 24, 2025, 09:22 AM UTC
Resolved: Jul 25, 2025, 07:02 AM UTC
Duration: 21h 40m

Timeline · 4 updates

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Major July 2, 2025

INCIDENT PROCESSING | Perturbations Fastpass / Fastpass disruption

Detected by Pingoru: Jul 02, 2025, 07:43 PM UTC
Resolved: Jul 03, 2025, 01:08 PM UTC
Duration: 17h 24m

Affected: Authentification 3DS / 3DS authentication

Timeline · 3 updates

investigating Jul 02, 2025, 07:43 PM UTC

FR Nous avons identifié un taux anormalement élevé d'échecs sur les transactions Fastpass. Nous désactivons cette options pour les marchands concernés le temps d'identifier et de corriger la source de l'incident. EN We have identified an abnormally high rate of failed Fastpass transactions. We are disabling this option for affected merchants while we identify and correct the source of the problem.
investigating Jul 02, 2025, 08:00 PM UTC

FR La désactivation de Fastpass constitue une solution provisoire qui permet de rétablir pleinement l'encaissement. EN Deactivating Fastpass is a temporary solution that allows you to restore full payment functionality.
resolved Jul 03, 2025, 01:08 PM UTC

TSR-1972 - Début / Start : 02/07/2025 19h35 CEST - Fin / End : 02/07/2025 21h55 CEST - Catégorie / Category : Production - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'action menée hier avant 22h a permis de restaurer un taux d'acceptation nominal tout en maintenant le service Fastpass pour les marchands concernés. L'incident est maintenant résolu. EN Action taken yesterday before 10pm helped restore nominal acceptance rate while maintaining Fastpass service for affected merchants. Incident is now resolved.

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Notice June 25, 2025

INCIDENT PROCESSING | Perturbations paiement en magasin AMEX / Instore AMEX Payment disruptions

Detected by Pingoru: Jun 25, 2025, 01:55 PM UTC
Resolved: Jun 24, 2025, 12:00 AM UTC
Duration: —

Timeline · 2 updates

Read the full incident report →

Notice June 11, 2025

INCIDENT PROCESSING | Perturbations e-commerce, Nexo/ E-commerce & Nexo disruptions

Detected by Pingoru: Jun 11, 2025, 09:28 AM UTC
Resolved: Jun 11, 2025, 09:28 AM UTC
Duration: —

Affected: Processing e-commerce / E-commerce processingPaiement en magasin - NEXO / Instore payment

Timeline · 2 updates

Read the full incident report →

Minor May 20, 2025

INCIDENT PROCESSING | Perturbations 3DS / 3D Secure disruption

Detected by Pingoru: May 20, 2025, 03:31 PM UTC
Resolved: May 20, 2025, 04:55 PM UTC
Duration: 1h 23m

Affected: Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authentication

Timeline · 4 updates

Read the full incident report →

Minor March 14, 2025

INCIDENT COCKPIT| Affichage transaction partiel / Partial transactions display

Detected by Pingoru: Mar 14, 2025, 01:07 PM UTC
Resolved: Mar 14, 2025, 03:14 PM UTC
Duration: 2h 6m

Affected: Dashboard / Cockpit / Extranet / Reporting

Timeline · 4 updates

identified Mar 14, 2025, 01:07 PM UTC

FR Des transactions en date d’hier sont actuellement manquantes sur le Dashboard. Une réimportation est en cours ce qui peut causer des latences dans l’affichage actuel des transactions. Nous vous indiquerons dès que l’affichage sera de nouveau en temps réel. EN Some transactions from yesterday are currently missing from the Dashboard. A re-import is in progress, which may cause delays in the current display of transactions. We will let you know as soon as the display is back in real time.
monitoring Mar 14, 2025, 02:57 PM UTC

FR La réimportation est terminée et les transactions sont désormais bien visible sur le Dashboard. EN Re-importation is now complete and the transactions are now visible on the Dashboard.
resolved Mar 14, 2025, 03:14 PM UTC

This incident has been resolved.
postmortem Mar 17, 2025, 09:46 AM UTC

FR Le non affichage des transactions sur le Dashboard a été causé par un retard de traitement des messages. ‌ EN The failure to display transactions on the Dashboard was caused by a delay in message processing.