Dalenys incident

Incident plateforme de paiement / Payment platform incident

Critical Resolved View vendor source →

Dalenys experienced a critical incident on May 7, 2026 affecting Processing e-commerce / E-commerce processing and Authentification 3DS / 3DS authentication and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:12 AM UTC
Resolved
May 07, 2026, 02:15 PM UTC
Duration
6h 2m
Detected by Pingoru
May 07, 2026, 08:12 AM UTC

Affected components

Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authenticationPaiement en magasin - CB2A / Instore paymentPaiement en magasin - NEXO / Instore paymentMoyens de paiements alternatifs / Alternative payment methods

Update timeline

  1. investigating May 07, 2026, 08:12 AM UTC

    FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins depuis 9h58. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments since 9:58am. An investigation is in progress.

  2. monitoring May 07, 2026, 08:18 AM UTC

    FR L'incident est maintenant résolu et le service est rétabli depuis 10h12. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored since 10:12am. Service recovery is still under monitoring.

  3. resolved May 07, 2026, 02:15 PM UTC

    This incident has been resolved.

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