CybSafe Outage History

We are aware of an issue affecting the delivery of CybSafe PHISH simulation emails for some customers using Google Workspace. This is due to a recent change in how Google handles inbound mail from our sending IP addresses, which may cause phishing simulation emails to be quarantined or flagged as spam. We have identified the cause and published updated allowlisting instructions for Google Workspace. If you are experiencing delivery issues, please follow our updated guide: https://help.cybsafe.com/en/articles/9464188-how-to-guide-phish-allowlisting-for-google We are also working on introducing Direct Mail Injection (DMI) as a longer-term solution that will remove the need for IP-based allowlisting entirely.

We're now concluding this incident. We have Google direct mail injection available for all customers as appropriate. This can be configured within the platform, via integration page, this is linked below: https://app.cybsafe.com/settings/integrations/googleDmi

We're seeing a greater deliverability rate and are continuing to monitor.

A fix has been implemented and we are monitoring the results.

The Azure APIs are recovering, and events are now processing. We're continuing to monitor the backlog.

Our video hosting provider has confirmed this is now resolved. We're continuing to monitor the situation.

We've identified the issue and we're seeing the email backlog reduce. We expect the existing backlog to be clear in the next 10 minutes.

A fix has been implemented and we are monitoring the results.

An additional fix has been deployed to prevent an edge case where phishing emails weren't scheduled. We're continuing to monitor for further issues.