Cybersource experienced a minor incident on September 1, 2026 affecting Transaction Search - Business Center, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:47 PM UTC
Cybersource is aware of an issue that is currently affecting EBC Search Functionality. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors. Reported Start Time: 01 September 2026 14:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- resolved Sep 01, 2026, 05:13 PM UTC
The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Start Time: 01 September 2026 14:30 GMT End Time: 01 September 2026 16:40 GMT Impact: EBC Search Functionality is now working as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26888837
- postmortem Sep 03, 2026, 10:42 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11753)