Cybersource experienced a minor incident on August 15, 2026 affecting Ahli United Bank in Bahrain and AIB Merchant Services (AIBMS) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 04:53 AM UTC
Cybersource is aware of an issue that is currently affecting Payment Gateway Processing. We are investigating the cause and working urgently to resolve the issue. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Users may experience payment processing error messages. Reported Start Time: 15 August 2026 Next Update: Within 60 min We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046
- identified Aug 15, 2026, 05:03 AM UTC
Cybersource is aware that a Financial Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident. Reported Start Time: 04:01 GMT, 15 August 2026 Impact: This may impact some cardholders' ability to make payments.
- monitoring Aug 15, 2026, 06:41 AM UTC
The service disruption impacting a Financial Ecosystem participant has been mitigated and we are monitoring closely to ensure the issue is resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102
- resolved Aug 16, 2026, 04:54 AM UTC
The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102