Cybersource experienced a major incident on August 11, 2026 affecting Secure Acceptance, lasting 14h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 10:31 AM UTC
Cybersource is aware of an issue that is currently affecting the Secure Acceptance Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may find that their Secure Acceptance notification URLs have not been approved, preventing them from promoting their Secure Acceptance profile and potentially impacting their ability to complete the setup process. Reported Start Time: 28 July 2026, TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- resolved Aug 12, 2026, 12:36 AM UTC
The issue affecting the Secure Acceptance Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD on July 28, 2026 Reported End Time: 14:24 GMT on August 11, 2026 Impact: Customers are now able to use the Secure Acceptance Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- postmortem Aug 13, 2026, 03:47 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11493)