Cybersource experienced a minor incident on July 14, 2026 affecting Portals, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 04:08 AM UTC
Cybersource is aware of an issue that is currently affecting Portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26424392
- resolved Jul 14, 2026, 04:58 AM UTC
The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 14th, 2026 02:49 GMT Reported End Time: July 14th, 2026 04:42 GMT Impact: Users are now able to use the portals in Sandbox/Testing Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26424392
- postmortem Jul 23, 2026, 03:50 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11422)