Cybersource experienced a notice incident on September 3, 2026 affecting Rest API, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 04:45 PM UTC
Cybersource is aware of an issue that is currently affecting the Token Management Services (TMS) Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to Mastercard. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199
- identified Sep 03, 2026, 05:35 PM UTC
We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199
- identified Sep 03, 2026, 06:48 PM UTC
We have identified the issue affecting Token Management Services (TMS) and we appreciate your patience as we work urgently to implement a mitigation. Impact:Customers may experience intermittent errors or delays affecting token-based transaction processing. Impact is limited to MasterCard transactions. Reported Start Time: 03 September 2026, 14:15 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26907199
- resolved Sep 03, 2026, 08:47 PM UTC
The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 September 2026, 14:15 GMT Reported End Time: 03 September 2026, 19:35 GMT Impact: Token Management Services (TMS) has been fully restored and is operating normally. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26907199