Cybersource experienced a minor incident on November 17, 2025 affecting Case Management Search - Business Center and Transaction Search - Business Center, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2025, 06:14 PM UTC
Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience latency while navigating in the Business Center pages and performing various tasks in the Business Center. Reported Start Time: 17 November 2025 at 15:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-35065
- investigating Nov 17, 2025, 07:11 PM UTC
We continue to investigate the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants may experience latency while navigating in the Business Center pages and performing various tasks in the Business Center. Reported Start Time: 17 November 2025 at 15:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-35065
- investigating Nov 17, 2025, 08:04 PM UTC
We remain focused on our investigation into the issue affecting the performance of the Business Center. Your patience during this time is greatly appreciated as we continue to work towards mitigation. Impact: Merchants may experience latency while navigating in the Business Center pages and performing various tasks in the Business Center. Reported Start Time: 17 November 2025 at 15:30 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-35065
- monitoring Nov 19, 2025, 12:51 AM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 15:30 GMT, 17 November 2025 Reported End Time: 17:30 GMT, 18 November 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22941303
- resolved Nov 20, 2025, 02:15 AM UTC
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:30 GMT, 17 November 2025 Reported End Time: 17:30 GMT, 18 November 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22941303
- postmortem Nov 20, 2025, 03:10 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09619)