Cybersource experienced a notice incident on December 9, 2025 affecting Visa Platform Connect (VPC) Gateways, lasting 19h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 07:01 PM UTC
Cybersource is aware of a delay that is currently affecting settlement/batching for some merchants in Hong Kong. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 5 December 2025 at 11:35 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23222855
- monitoring Dec 09, 2025, 08:49 PM UTC
The issue affecting settlement/batching for some merchants in Hong Kong is mitigated. We are monitoring closely to confirm the delayed batch is received at the scheduled daily time, 10 December. Impact: The delayed batch will be delivered tomorrow, 10 December, at the usual scheduled time. Reported Start Time: 5 December 2025 at 11:35 GMT Reported End Time: 6 December 2025 at 09:06 GMT Next Update: As current status changes.
- resolved Dec 10, 2025, 02:30 PM UTC
The issue affecting settlement/batching for some merchants in Hong Kong has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 5 December 2025 at 11:35 GMT Reported End Time: 6 December 2025 at 09:06 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23222855
- postmortem Dec 10, 2025, 08:24 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09700)