Cybersource experienced a notice incident on December 12, 2025 affecting Access/Login - Business Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Dec 12, 2025, 12:29 PM UTC
Cybersource was aware of an earlier issue that affected the Business Center. The issue has now been fully resolved. To ensure your session refreshes correctly with the updated configuration, please clear your browser cache and log in again Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 12 December 2025 04:00 GMT Reported End Time: 12 December 2025 09:45 GMT Impact: Merchants, acquirers, and technical partners may have been unable to access the Cybersource Business Center to perform their daily business processes. Users are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23264269
- postmortem Dec 13, 2025, 12:30 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09708)